BESPOKE FURNITURE - CONDITIONS OF SALE & CARE

At the point of confirming your order, we will have discussed with you in detail; the final design, dimensions, colour and finish of your furniture. This attention to detail will help ensure your finished piece not only fulfils your requirements, but we hope exceeds your expectations, giving you many years of enjoyment and practical usage.

PAYMENT

We require a 50% deposit on all bespoke furniture commissions at the time of ordering, or payment in full if preferred by the client.

Retention of Title Clause

All bespoke commissioned furniture remains the property of Georgia Lacey Interiors Limited until paid for in full.

50% outstanding balances fall due for payment in full on the completion of bespoke furniture commissions.

All bespoke commissions must be paid for in full prior to collection and delivery.

Right to Sell Clause

In the unlikely scenario that the oustanding 50% balance due for completed custom furniture commissions is not settled in full within 5 days of receipt of the outstanding balance invoice, Georgia Lacey Interiors Limited reserves the legal authority and right to cancel the custom furniture order, and resell the custom made items to other alternative 3rd parties, and to retain the proceeds of sale in order to recover the full cost of manufacture, painting, and shipping to the UK.

LEAD TIME / DELIVERY

Please allow approximately 5 months from payment of deposit for the completion of your bespoke furniture order, although we always endeavour to complete your furniture sooner where possible.

Sometimes items take longer to complete due to workshop closures for annual holidays, or due to unforseen circumstances.

Please refer to "EVENTS & DELAYS OUTSIDE OUR CONTROL" below.

The delivery cost of shipping bespoke items is not included in the purchase price, unless specifically included and noted on our invoice as 'Delivery/Shipping free of charge'.

Please note: International shipping quotes are only valid for a maximum of 30 days due to the fluctuating nature of air freight shipping costs.

EVENTS & DELAYS OUTSIDE OUR CONTROL

Where events outside the reasonable control of Georgia Lacey Interiors Limited (trading as Georgia Lacey) result in a failure to perform on the part of the company, or a delay in the performance by the company of the obligations set out in the contract, the company will not be held liable.

Unforeseen circumstances might include but are not limited to;

A delay in the manufacture and/or painting of a made to order item by a 3rd party supplier in Sweden due to factors including; a force majeure event, serious illness or death to workshop employees, severe weather conditions, transportation delays back to the UK as a result of 3rd party European courier problems/delays, Brexit import delays, Covid related illness, lockdowns etc.

Furthermore, Georgia Lacey Interiors Limited (trading as Georgia Lacey) is entitled to suspend performance for the duration of the period during which the event outside their reasonable control continues, without penalty.

Georgia Lacey Interiors Limited retains the right to introduce an extension of time to any contract affected by an event outside their reasonable control, for the purpose of completing and fulfilling that contract, and that period of time may be determined by the company.

The company will also commit to trying to find a satisfactory solution to bring an end to the event outside its reasonable control and fulfill its obligations under the contract, but an alternative resolution might not be possible in a quicker time frame.

CANCELLATIONS

Please note that all bespoke made to order furniture commissions are Final Sale.

By their nature; bespoke/custom furniture items commissioned by customers and handmade to order, cannot be cancelled, returned or refunded after a confirmed order has been placed and a deposit has been paid.

In the unlikely event that your bespoke commission is; damaged during delivery, or is not fit for purpose, or is clearly and obviously not as described in your original order, in accordance with your statutory legal rights, as a first option we will endeavour to make good any shortcomings, correct errors in the furniture, or repair damages. In the event that revisions are not possible, we will offer clients a replacement piece.

ALTERATIONS

Once details of your bespoke commission have been agreed and the deposit paid, bespoke items cannot be cancelled, or be altered in size, paint colour or design.

BESPOKE SEATING

Please note that our website prices for bespoke seating include professional upholstery labour costs, but exclude fabric costs due to the huge variance in the cost of fabrics. Customers are welcome to supply their own material, or we can source your chosen fabric for you at additional cost.

PAINT FINISHES & CARE INSTRUCTIONS

Our bespoke furniture is hand painted to order using natural raw Swedish paint pigments mixed by hand, and therefore each finished piece will have its own unique and distinct character.

Our paint finishes are inherently matt in appearance for a truly authentic antique style patina.

Please note that as we use raw paint pigments blended by hand and applied by hand to natural wood with its inherent imperfections and grain etc, small variances in the finished paint colour and antique patina will naturally arise.

These subtle differences and nuances in paint colour are not to the detriment of the completed furniture, and cannot be regarded as faults in the paint finish.

As our 'future antique' bespoke painted furniture aims to closely replicate the appearance of genuine Swedish painted antiques, our earthy matt paint finishes are intended to naturally wear and age over time, slowly increasing the patina as the furniture is used.

Light wear, knocks, discolouration and/or marks will likely appear over time in all the places you would expect to see blemishes and wear on antique painted furniture, near hardware such as escutcheons and pull handles, along exposed edges, and especially on high usage surfaces like dining tables, desks and sideboards. This is not to the detriment of the piece and adds to the interest and depth of patina, increasing the 'antique' authenticity as the years pass.

Prior to delivery, premium Liberon Black Bison neutral wax is applied to all our bespoke dining tables, desks and sideboards to provide an extra layer of protection to the top surface (only). The wax maintains the authentic matt finish of the paintwork, but provides a good level of protection against accidental liquid spills including red wine. Liquids will simply pool on top with surface tension, similar to a newly waxed car, allowing the spill to be easily wiped away with a soft cloth without damaging any of the underlying paint.

Just like you would care for a fine mahogany dining table, painted tables need to be treated in the same way with some precautions to maintain them at their best. For very heavy usage, a foam table protector and tablecloth is recommended. For more everyday use, placemats and coasters for glasses/decanters are highly recommended. Hot items such as serving dishes should never be placed directly onto the table surface.

Although recently wax protected table surfaces are impervious to most liquids and accidental spills, certain acidic foodstuffs such as lemons can erode through the wax protection quite quickly, if not removed promptly. This could result in discolouration to the underlying painted surface. This would necessitate a re-application of wax to reinstate the protection.

Only use soft cloths dampened with water, or water mixed with mild washing-up liquid to wipe tables clean. Never use chemical cleaning agents/sprays, and never use abrasive scouring pads or sponges.

Depending on usage, it is suggested that table tops are re-waxed annualy to maintain their protective layer. Sooner if the table is used daily.

WOOD

Please note that hand crafted wooden furniture will always have a small number of natural elements occurring in the wood surface including; small knots, cavities, and grain colour differences. It is hard to call these natural occurences blemishes or defects, as they are part of the history of a tree, and give every bespoke item its unique identity, and add to the natural patina and charm of reproduction antique furniture. These small wooden blemishes are usually indiscernible, and are not to be regarded as faults, or faulty.

In contrast to modern engineered woods or MDF, solid furniture grade timber is a natural material which is susceptible to occasional movement (shrinkage or expansion) due to climatic conditions including heat and/or moisture. Custom made wooden furniture is therefore subject to small natural movements of a few millimetres according to environmental conditions, and should not be regarded as faulty.